POLICIES & PROCEDURES
ORDER FULFILLMENT POLICY
Trying to customize a t-shirt or face mask? To place a customized order, you must first inquire on our Custom Inquiry page. Following the consultation via email with a customer representative, a quote will be produced based off the nature of the project. All quotes are set to expire (10) days following the initial date the quote is received and must be fulfilled within this window of time (i.e. the quote is sent on May 15th, the client has 10 days or until May 25th to review and approve the charges to solidify the terms of the contract). If the quote is not approved within the allotted 10 day grace period, a new quote will be generated and the same policies and procedures will follow. Quotes are not final and are subject to change. When placing a custom printing order please send all artwork in .PDF, .SVG, or .PNG format (PDF & SVG is HIGHLY RECOMMENDED). In the event your artwork is received and not "print ready" an artwork conversion fee (a $30 fee to convert your artwork into a print ready format) will be added to your invoice. Please note, CRE8, LLC will not be held liable/responsible for any grammatical or artwork inconsistencies before and/or after the artwork is approved. After the quote has been approved by the client and the payment has been processed, a proof will be sent to to the email on file for the client for approval. The proof must be reviewed and approved by the client before the project can start the printing process. The order will not be fulfilled or produced until the client provides approves the project. This proof stage is the time to make any changes, ask questions or concerns, or simply just click APPROVE. The proof is subject to two (simple) revisions - meaning changing placement of the artwork on the garment and/or products. Any changes to the artwork itself will change will result in an additional charge. Approved proofs will be sent to order fulfillment where our staff will print your project identically to the garment and/or product just as you approved.
All custom print orders are generally quoted and printed in house using heat transferable vinyl, unless specified. General quotes are based off HTV (Heat Transferable Vinyl Print) and Basic branded garments. Other forms of print may be available upon request along with our other garment tier options (General and Premium) are all subject to additional fees. Please let us know of any preference in brand or garment during your consultation so we can give you the most accurate quote. General branded garments include Gildan, Anvil, Fruit of Loom, or Jerzees. Premium branded garments include Next Level, Bella Canvas, and American Apparel. Pricing will vary based on the garment type and the brand selection. Please note in the event your brand is out of stock or available to complete fulfillment, we hold the right to substitute and use another/multiple brands (in the best way according to the price range of the originally selected brand) to fulfill the print order, unless specified by the client during the initial consultation.
PAYMENTS, PROCESSING & TURNAROUND TIMES
All funds are due upon receipt and/or invoice. We do accept Amex, Apple Pay, Diner's Club, Discover, Google Pay, Mastercard, Visa, Venmo, and Paypal. Please allow 1-3 business days for payment processing. After payment is received, your order will be sent for order fulfillment. CRE8 does hold the right to decline products and/or services to clients and/or customers whose payment processes deem to be "at risk".
Once your order is placed and payment processing is complete, you will receive a confirmation email and the order will go into production. Production times are 7-10 business days based on your project type.. Please be aware that all custom orders do take more time to cater to each personalization and custom print order production times may lead up to 10-12 business days to complete. Once your order is fulfilled we will send it on it's way! You will receive a tracking number as confirmation for your order and its shipping expectations. As an affiliate, all of our products are shipped using USPS (United States Postal Service). If you have any questions or concerns about your shipment please send all regards to the USPS customer service using the tracking number accompanied with your order. Thank you for your patronage !
RETURN & EXCHANGE POLICY
Please contact us at firstname.lastname@example.org regarding returns or purchase issues.
Although handcrafting pieces catered especially with you in mind does make us extra special - it also means we can not accept refunds after production has started. If there are any issues with your order please contact us at email@example.com. CRE8 does hold the right to deny any client or customer to a full and/or partial refund including the exchange of products and/or services if said person does not follow the Order & Processing Policies defined by the company, CRE8, LLC, on this website. By continuing on this website you adhere to and understand the terms and conditions used on this website.