CRE8 CUSTOM PRINT FAQ

General

How do I care for "XYZ" fabric? 

*See Garment Care, for further instructions on fabric accompanied with a print/design.

Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.

Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.

Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.

Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.

Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.

Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.

Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.

The item I want is out of stock. What do I do now?

Sign up for our mailing list for updates on our restocks and new arrivals. We're really good at our job so don't expect to many delays on our products. Thank you for your continued interest and support!

Are there CRE8 gift certificates and/or gift cards?

Yes! Click here to purchase.

I want to know if you carry a specific brand, color, size-width?

Send us an email about any specifications you desire. We're more than eager to assist you during this process. You can contact us on our INQUIRY FORM or via email at cre8apparel@gmail.com

 

Do you match prices if an item goes on sale after my purchase?

What kind of selection do you have?

CRE8.co offers one of the best selections anywhere - online or offline. We add new styles to our site on a daily so our inventory is always fresh and up to date.

 

Payments

What forms of payment do you accept?

We accept Amex, Apple Pay, Diner's Club, Discover, Google Pay, Mastercard, Visa, Shop Pay, Venmo, and Paypal

Do you charge sales tax on any item?

CRE8 LLC collects tax on orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

If you are shipping to any of these states, any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation. Please keep in mind, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to a state listed above.

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

 

Shipping

What are your shipping policies?

We offer free U.S domestic shipping on all orders with minimum $150 purchase.

What can cause my order to be delayed?

 1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

3. Did you approve the sequence of your custom print? Don't forget to approve the artwork and proofs to finalize your masterpiece into production or your order may be delayed.

Do you ship internationally?

At this time CRE8 does not ship internationally but we look forward to in the near future. Be the first to know by subscribing to our mailing list for shipping availability.

Returns

What are your return policies?

Unfortunately, at this time we do not off any returns on purchases. If your order does not meet quality control please contact us via email at cre8apparel@gmail.com to speak to a representative to address your order. Please include your order number as a reference to your concerns.

Refunds

What are your refund policies?

Although handcrafting pieces catered especially with you in mind does make us extra special - it also means we can not accept refunds after production has started.

How do I cancel my order?

We're so sad to see you go but we totally understand. To cancel an order please send an email to cre8apparel@gmail.com immediately to notify our staff. Please note, we do not accept cancellations once an order's payment is processed.